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Services Agreement

Cleaning Service Agreement

  • There is no term limit to this agreement between the client and Ed. Storck Cleaning Services to cancel the service provided at any time.
  • We strive to provide the most professional cleaning service in Boston area. All the professionals have been thoroughly trained in the proper use of all products and equipment.
  • We guarantee our staff will not smoke, watch TV, have personal phone or text conversations, or listen to the radio in the homes they are cleaning.
  • We will arrive on the day scheduled as requested and agreed upon; however, Ed. Storck Cleaning reserves the right to change schedule due to inclement weather.

Cleaning products.

  • We do provide vacuums and equipment. We ask you to provide all cleaning products, since only you know what is best for your particular home (i.e special surfaces, environmental concerns, allergies / sensitivities, etc

Our Guarantee to you

  • 100% Satisfaction Guaranteed! If for some reason something does not meet your approval please inform us within 24 hours and we will make arrangements to have the problem corrected at no additional cost. We guarantee to have your concerns addressed within 24 hours. All calls and appointments will be scheduled during business hours only. Ed. Storck Cleaning will only guarantee work that was completed and paid for by the client.

Quality of Cleaning

  • Each team is supervised by a team leader who is responsible to ensure cleaning is done to your satisfaction, Each team member also signs off on ”check sheet” after each job. We will also periodically follow up to ensure you are satisfied with your cleaning. Quality is our #1 priority!

 

REGULAR SCHEDULE POLICY (WEEKLY, BIWEEKLY MONTHLY CUSTOMER

Clutter / House Prep

  • Yes. We would appreciate items were picked up off the floor and dressers and counters were
  • Organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. If for some reason you do not want a particular room cleaned, please just leave a note.

Security Entry

  • Most customers give us a key to their home or a code to the garage, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning supervisor. Security is a major concern at Ed. Storck Cleaning. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

Payment

  • Since we do not bill our clients, we appreciate full payment on the day of the cleaning services.  Payment by cash in a sealed envelope with your name or check should be left on the kitchen counter. A $35.00 fee will be charged for any returned checks.

 Cleaning Fee Increases

  • Ed. Storck Cleaning reserves the right to reevaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original bid. We reserve the right to adjust the estimate after the job is completed.

Cancellation Fees

  • We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a 100% cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. For Monday cleanings, please call us by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to.

Extra Request

  • Please call us in advance for special requests.

Accidents / Damage

  • Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. We will also follow-up with a phone call to determine the best course of action.  In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined Ed. Storck Cleaning is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention.Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc.  All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm. The most tragic form of damage is something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.

Pets

  • Pets are not a problem. However, we do need to know if you have them and we would like to have the pet’s name. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will be happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present

Gratuity

  • Although a gratuity is not expected or required, the team members certainly welcome it!  A great way to show the team your appreciation is with a gratuity. The amount of gratuity is split equally among the members of the team. You may leave a cash gratuity for the team.

Weather

  • In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your home  therefore your cleaning service for that day will be canceled.